Frequently Asked Questions
Find answers to common questions about our services, industries, and how we support your business.
General FAQs
What types of businesses do you work with?
We specialize in serving small and mid-sized businesses across Construction, Legal, Nonprofit, and Real Estate industries. Our solutions are tailored to your operations, from field teams and law offices to remote workers and volunteers.
Do you only service businesses in Chicago?
Our headquarters is in Chicago, Illinois, and we proudly serve clients throughout the Chicago metro area, including Naperville, Schaumburg, Evanston, and Oak Park. We also support remote teams nationwide through our cloud-based tools.
How much do your IT services cost?
We offer flexible pricing based on your team size, service needs, and industry. Book a free IT discovery call, and we’ll tailor a plan that fits your goals and budget.
How quickly can you respond to IT issues?
We provide same-day support for most critical issues and continuous system monitoring to prevent downtime before it happens. You’ll always get a fast, local response from our Chicago-based team.
General Services FAQs
What services does ProdigyTeks offer?
We provide three core services designed to support your business:
→ Managed IT Services — 24/7 monitoring, support, and system management
→ Cybersecurity — protection against threats, data breaches, and compliance risks
→ AI Consulting — automation, data insights, and workflow optimization
Each solution is tailored to your business, industry, and growth goals.
Do you provide industry-specific solutions?
Yes, we offer IT solutions customized for Construction, Legal, Nonprofit, and Real Estate sectors.
Do you offer ongoing support after setup?
Yes, our Chicago-based team provides 24/7 IT support, proactive monitoring, and ongoing maintenance for all clients.
Do you provide ongoing maintenance and support?
Yes. We provide proactive, ongoing IT management including system monitoring, maintenance, updates, and support to ensure your technology remains secure, reliable, and optimized year-round.
Managed IT Services FAQs
What are managed IT services?
Managed IT Services include continuous monitoring, maintenance, and support of your business IT systems to ensure reliability and performance.
What’s included in your managed IT plans?
Our managed IT services include 24/7 system monitoring, helpdesk support, network management, data backup and recovery, patch management, and ongoing IT strategy to keep your systems secure and running smoothly.
Do you offer 24/7 IT support?
Yes, our Chicago-based team provides 24/7 monitoring and support to prevent downtime and resolve issues quickly.
Can you work with our existing IT team?
Yes, we collaborate with in-house IT teams to extend capabilities and cover critical functions.
Are your services scalable as our business grows?
Our managed IT solutions scale easily as your business expands, adding users, locations, and systems without disruption.
Cybersecurity FAQs
Why does my business need cybersecurity?
Cyberattacks target businesses of all sizes. ProdigyTeks protects your network, data, and employees from breaches, downtime, and financial loss.
What types of threats do you protect against?
We defend against malware, ransomware, phishing, insider threats, and unauthorized access across on-premise and cloud environments.
Do you offer 24/7 threat monitoring?
Yes. Our cybersecurity team provides 24/7 network monitoring and rapid incident response to stop threats before they escalate.
How do you ensure data protection and compliance?
We implement layered encryption, access control, and policy enforcement aligned with HIPAA, GDPR, and SOC 2 standards.
Can you train our staff on cybersecurity best practices?
Yes. Our customized security awareness training helps employees recognize and prevent phishing and social-engineering attacks.
What happens if a cyberattack occurs?
Our incident response specialists isolate the threat, recover data from backups, and restore full business operations quickly.
AI Consulting FAQs
What is AI consulting?
AI Consulting helps businesses apply artificial intelligence and automation to improve efficiency, accuracy, and decision-making.
How can AI help my business?
AI can automate workflows, reduce manual work, improve analytics, and enhance customer experiences.
Do I need technical expertise to use AI?
No technical background needed. ProdigyTeks handles setup, integration, and support, so you focus on results.
Which tools and platforms do you work with?
We specialize in Microsoft 365, SharePoint, Google Workspace, and other AI and automation platforms.
Is AI affordable for small businesses?
Yes, our AI consulting services are designed to deliver enterprise-level results at SMB-friendly pricing.
General Industry FAQs
Do you offer customized IT solutions for each industry?
Yes. We tailor our Managed IT, Cybersecurity, and AI Consulting solutions to meet the unique needs and compliance requirements of each industry.
Construction FAQs
Do you specialize in IT for construction companies?
Yes, we provide IT and cybersecurity services designed specifically for construction firms in Chicago, including job site connectivity and secure collaboration.
Can you support multiple job sites at once?
Absolutely. We design centralized cloud systems and secure remote access for multi-site management.
How do you prevent downtime during projects?
Our proactive monitoring identifies and resolves potential issues before they cause outages, keeping your operations smooth and consistent.
Do you help with software integration?
Yes, we integrate your construction management tools, CRMs, and accounting platforms to improve workflow and reporting accuracy.
Are your services scalable for growing teams?
Yes. Our IT plans expand as your crew, sites, and data needs grow, ensuring long-term reliability.
Law Firm FAQs
Do you specialize in IT for law firms?
Yes. We provide tailored IT and cybersecurity solutions for Chicago law firms, focusing on compliance, data protection, and workflow efficiency.
How do you ensure client confidentiality?
We use encryption, secure cloud storage, and access control policies that meet industry regulations like SOC 2 and HIPAA.
Can you integrate our existing legal software?
Absolutely. We integrate and support leading tools like Clio, MyCase, and PracticePanther for seamless workflows.
Are your services suitable for small and mid-sized firms?
Definitely. Our managed IT and cybersecurity services are tailored for SMB law practices with flexible pricing and scalable plans.
Nonprofit FAQs
Do you specialize in IT for nonprofits?
Yes. We design affordable IT, cybersecurity, and cloud solutions for nonprofits of all sizes across Chicago.
Can you help us protect donor and volunteer data?
Absolutely. We use encryption, monitoring, and compliance tools to keep your data secure and confidential.
Are your services affordable for nonprofits?
Yes, we build flexible plans that deliver enterprise-grade results at nonprofit-friendly pricing.
Do you support remote and hybrid teams?
Yes. Our cloud collaboration and cybersecurity tools enable your teams to work safely from anywhere.
Real Estate FAQs
Do you specialize in IT for real estate companies?
Yes. We provide industry-specific IT and cybersecurity services for real estate agencies, brokerages, and property management firms in Chicago.
How do you secure client and transaction data?
We use end-to-end encryption, firewalls, and compliance protocols to protect client records and property documents.
Can agents work remotely with your solutions?
Absolutely. Our cloud systems enable agents to access listings, CRM, and communication tools from anywhere, securely.
Do you integrate with real estate CRM platforms?
Yes — we integrate with platforms like Follow Up Boss, Zoho CRM, and HubSpot to create unified workflows.
What happens if systems go down during a deal?
Our 24/7 monitoring detects issues instantly, and our Chicago support team resolves them quickly to minimize downtime.
Still have questions?
Let’s talk through your needs and find the right solution for your business.